Refund & Returns Policy

At Eye Patch Australia, we want you to be satisfied with your purchase.

Change of Mind Returns

Due to the hygienic nature of eye patch products, we can only accept returns for change of mind if:

• The product remains unopened and unused.
• The product is returned in its original packaging.
• The return request is made within 14 days of receiving your order.

Customers are responsible for all return shipping costs associated with change of mind returns.

Once the returned item has been received and inspected, a refund will be processed to the original payment method.

Original shipping charges are non-refundable.

Damaged, Faulty or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

Where applicable, we may provide:

• A replacement product
• A refund

We may request photographs of the product and packaging to assist with assessing the issue.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

You may be entitled to a repair, replacement, or refund where goods fail to meet consumer guarantees under Australian law.

Contact Us

For all return and refund enquiries, please contact us with your order number and details of your request.