Privacy policy

Last Updated: 15 June 2026

Introduction

Eye Patch Australia ("we", "us", "our") operates this website and online store. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, purchase products, communicate with us, or otherwise interact with our services.

By using our website and services, you agree to the collection and use of your information in accordance with this Privacy Policy.

Contact Details

Eye Patch Australia

Email: contact@eyepatchaustralia.com.au

Personal Information We Collect

We may collect the following types of personal information:

Contact Information

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number

Transaction Information

  • Products purchased
  • Order history
  • Payment confirmations
  • Returns and exchanges

Payment Information

Payments are securely processed by Shopify Payments, PayPal, or other payment providers. We do not store your full credit card details.

Device and Website Usage Information

  • IP address
  • Browser type
  • Device information
  • Website activity
  • Cookies and analytics data

Communications

Information you provide when contacting us for support, enquiries, feedback, reviews or other communications.

How We Collect Information

We collect personal information:

  • Directly from you when placing an order or contacting us
  • Automatically through cookies and website technologies
  • From Shopify and our service providers
  • From payment providers, shipping providers and marketing partners where permitted by law

How We Use Your Information

We use your personal information to:

Fulfil Orders

  • Process payments
  • Deliver products
  • Provide order updates
  • Manage returns and exchanges

Customer Service

  • Respond to enquiries
  • Resolve issues
  • Provide support

Improve Our Website

  • Analyse website performance
  • Improve customer experience
  • Personalise content and recommendations

Marketing

Where you have consented, we may send:

  • Product updates
  • Promotions
  • Special offers
  • Newsletters

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails.

Legal Obligations

We may use personal information where required by law, to protect our legal rights, prevent fraud, or comply with regulatory obligations.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable website functionality
  • Remember your preferences
  • Analyse website traffic
  • Improve user experience
  • Deliver relevant advertising

You may disable cookies through your browser settings, however some website functionality may be affected.

Disclosure of Personal Information

We may disclose personal information to trusted third parties including:

  • Shopify
  • Payment processors
  • Australia Post and other delivery providers
  • Marketing and email service providers
  • IT and website service providers
  • Professional advisers
  • Government agencies where required by law

We do not sell your personal information.

Overseas Disclosure

Some of our service providers, including Shopify and certain technology providers, may store or process personal information outside Australia.

This may include countries such as:

  • United States
  • Canada
  • United Kingdom
  • Other countries where Shopify and its partners operate

By using our services, you acknowledge that your personal information may be transferred to and processed in these locations.

Shopify

Our store is hosted by Shopify.

Shopify collects and processes information necessary to provide ecommerce services including payment processing, order management, fraud prevention, website hosting and analytics.

For more information about Shopify's privacy practices, please visit:

https://www.shopify.com/legal/privacy

Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil orders
  • Provide customer support
  • Meet legal obligations
  • Resolve disputes
  • Maintain business records

When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

Access and Correction

You may request access to personal information we hold about you.

You may also request correction of inaccurate, incomplete or outdated information.

To make a request, please contact us using the details below.

We may require verification of your identity before processing your request.

Children's Privacy

Our website and services are intended for use by parents, guardians and adult purchasers.

We do not knowingly collect personal information directly from children.

Complaints

If you believe we have breached your privacy rights, please contact us first so that we can attempt to resolve the issue.

Email:
contact@eyepatchaustralia.com.au

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Website:
https://www.oaic.gov.au

Medical Disclaimer

Eye Patch Australia supplies eye patch products only.

The information provided on this website is for general informational purposes and should not be relied upon as medical advice.

Always seek advice from your optometrist, orthoptist, ophthalmologist or other qualified healthcare professional regarding the treatment of amblyopia (lazy eye), strabismus or any other eye condition.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or operational needs.

Any updates will be published on this page together with the revised "Last Updated" date.

Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us:

Email: contact@eyepatchaustralia.com.au

Eye Patch Australia